Refund Policy

Refunds are generally not available for labour or services that have already been completed.

If we believe a problem was not resolved due to an error on our part, we will make every reasonable effort to correct the issue before considering a refund.

Website projects are completed in stages and require significant time and development.

Deposits are generally non-refundable once work has commenced.

If a project is cancelled before work begins, any deposit paid may be refunded in full.

If work has already commenced, any refund will be assessed based on the amount of work completed.

Hosting, maintenance and other recurring services may be cancelled at any time.

No further charges will apply after cancellation, however payments already made are generally not refundable.

Nothing in this Refund Policy limits or excludes your rights under the Australian Consumer Law.

If a service fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund as required by law.

If you believe you're entitled to a refund, please contact us with:

• Your name
• Invoice number (if available)
• A description of the issue

We'll review your request and respond as soon as reasonably possible.