Question 1

How quickly can you come out?

Accepted Answer

I aim to respond as quickly as possible and can often schedule a visit within a day or two. For urgent issues, I'll do my best to prioritise you. Remote support is often available within 24 hours.

Question 2

Do you offer remote support?

Accepted Answer

Yes — many issues can be resolved remotely without a visit. I use secure remote access software to connect to your computer and fix problems in real-time. Available Australia-wide.

Question 3

How much do you charge?

Accepted Answer

I offer clear, upfront pricing — you'll always know what you'll pay before any work begins. A $60 call-out fee applies for on-site visits and is credited towards your first hour. Seniors receive a discount on all services.

Question 4

Do you work with Macs and PCs?

Accepted Answer

Yes — I support both Windows and Mac computers, as well as tablets, phones, printers, networking equipment, and smart home devices.

Question 5

Can you help with my business IT?

Accepted Answer

Absolutely. I provide full business IT support including networking, Microsoft 365, cloud backups, and cyber security. I work with businesses of all sizes across the Central Coast.

Question 6

Do you build websites?

Accepted Answer

Yes — I design and build modern, professional websites for local businesses. Every site is mobile-optimised, SEO-ready, and hosted securely in Australia. Prices start from $700.

Question 7

What areas do you service?

Accepted Answer

I provide on-site support across the Central Coast, as well as Newcastle, the Hunter and North Sydney. Remote support is available Australia-wide.

Question 8

Do I need to bring my computer to you?

Accepted Answer

No — I come to you. I provide on-site service at your home or business. For some repairs that require more time, I may take the device back to my workshop and return it once complete.

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On-site support across the Central Coast

Common questions